By making a purchase you are demonstrating a clear understanding that we are selling these
products as containing CBD (cannabidiol) from hemp oil. These statements have not been
evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check
with your physician before starting a new supplement program. We are committed to complete
compliance with FDA regulations and as such, because these products have not been evaluated
by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol)
We do not have a money back guarantee, as CBD does affect everyone differently. We are not
able to accept back any product that has been opened or used.
Please email NewHeightsCBD@yahoo.com if there are any issues with the product you received
and we are more than happy to speak with you!
If you are still wanting to return your unopened product and it is within 7 days of receiving it,
please see our Returns Process below.
No RMA is needed and the customer is responsible for return shipping costs. If you have any
questions about whether your product is eligible for Returns, please feel free to email or call us.
1) Email or call us us at firstname.lastname@example.org / (254) 624-5605 ASAP to alert us that you
will be returning your UNOPENED product within the 7-day time limit and to request the Return
2) Once you have shipped your product back to us – please also email the tracking number to
email@example.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then
issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days
for the refund to post to your statement.
New Heights will only accept returns and refunds from purchases made on
NewHeightsCBD.com . New Heights will not allow returns from a purchase made in a retail